SYNOPSIS

Data processing professional with 21 years of progressive levels of technical, supervisory and management responsibility in Operations, Quality Assurance, Quality Control, Application Software Development, and Software Testing..

Junior status toward obtaining a Bachelor of Business Administration Degree.

OS/MVS JCL, TSO, ISPF, File-Aid, Endevor, Panaft, Panvalet, CMF, XPTR, InfoNow, Profs, Infoman, Netman, JHS, Windows, PVCS, DOS, Sybase, UNIX (light), Microsoft Word, Excel, Project, Freelance Plus.

Affiliated Computer Services, Inc.
1996 - Present

Senior Quality Assurance Analyst. Project Leader and Lead Tester for a $350,000 software enhancement project for a telephone application system. Applied Quality Assurance principles and techniques/control procedures to a testing effort that was executed in a mainframe environment that did not have any testing software tools. Over two hundred application programming defects were detected and resolved prior to production implementation.

Unit and System tested MVS batch and online CICS programs/Jcl.

Analyzed data using File-Aid and compare utilities.

Coordinated user signoff to ensure compliance with requirements.

Coordinated the migration of programs/Jcl from test to production environments.

Created and maintained historical records designed to document all production implementations.

Performed source compares for every program change used to confirm that the appropriate modifications were moved to production.

Excel Corporation
1996

Internal Controls Analyst. Supported an application development programming group in the maintenance and enhancement of the Telephone Representative Acquisition process.

Involved in the analysis and creating of requirements for re-engineering of all application systems for the Representative Acquisition programming group.

Created and implemented control procedures to contribute to the successful installation of programming solutions and enhancements .

Member of the Standards committee created to develop standards for all facets of the Information Services Division.

Provided assistance to the Quality Assurance team in developing a strategic plan to provide quality improvement to the software development process.

Lomas Information Systems
1994 - 1996

Systems Assurance Analyst. Take responsibility for changes of application software and systems environments to meet the goals of servicing customers with superior quality data processing services through the role of project manager.

Contribute to implementation success and system stability by using change methodologies that assure the reliability of business and operational information management systems.

Ensured that all programs/JCL/database installations meet all established requirements and scheduled implementation dates.

Coordinated converting new companies into the mortgage loan processing environment.

Ensured user compliance for the INFOMAN Problem Tracking and Change Control process.

Coordinated the establishment of a new IMS region being added to a large IMS database environment.

Generated various status reports including timelines which showed all issues relating to complex installations.

Chaired meetings to coordinate all relevant issues.

Perform change impact analysis.

Assign tasks to project team members.Verify completed tasks.

Verbally communicate complex issues.

Validate production readiness.

Communicate implementation status

Neiman Marcus
1990 - 1993

Quality Assurance Analyst. Participated in software code reviews and quality inspections which provided checks and balances that ensured the reliability of the product.

Member of the Standards Committee which developed the QAC Standards and Procedures.

Developed a software evaluation process for determining which software package meet the I/S Center's requirements.

Directly involved in the Problem Tracking and Change Control process while using NETMAN.

Software Administrator for PANAPT, Program and JCL migration tool.

Software Administrator for X/PTR, Report Distribution System.

Southwestern States Bankcard Association
1980 - 1990

Quality Assurance Manager. Established a QAC Department to support a highly customized credit card system in a Service Bureau environment.

Project Manager for developing, implementing and maintaining NETMAN, an online Problem Tracking and Change Control system.

Chaired a daily status meeting attended by various top level management that reviewed the current outstanding problems and also discussed any upcoming major enhancements.

Project Manager for developing, implementing and maintaining a customized module migration and reporting process while ensuring their compliance to standards.

Developed and managed a Data Measurement program for measuring quality and productivity. This included a process that isolated production defects and reported the success rate for production installations.

Chaired the Standards Committee that developed the Standards and Procedures Manual.

Participated in the planning and development of a Disaster Recovery process.

Participated in developing the Data Security environment which used the software package RACF.

Southwestern States Bankcard Association
1979 - 1979

Shift Supervisor - Computer Operations. Responsible for supervising four Computer Operators supporting a large mainframe production environment.

Business Computer Systems / Oakcliff Bank & Trust
1973 - 1978

Computer Operator Accountable for Computer Operation's master console responsibilities.